Last updated: July 2026

Because every piece is one-of-a-kind and secondhand, we describe each item's era, condition and any signs of wear honestly in its listing. These are pre-loved garments and may carry small marks or patina consistent with their age; that history is part of what makes them special. Please read listings closely and message us with any questions before you buy.

Change of Mind

As our pieces are unique vintage items, we do not offer refunds or exchanges for change of mind. Please choose carefully and reach out before purchasing if you're unsure about fit, measurements or condition.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our items come with consumer guarantees that cannot be excluded. If an item is faulty, not as described, or materially different from its listing, you're entitled to a remedy - a repair, replacement or refund, depending on the nature of the issue.

Faulty or Not-as-Described Items

If your item arrives with an undisclosed fault or doesn't match its description, email us at support@noirneko.com within 7 days of delivery with your order number and clear photos. We'll assess it promptly and make it right. Where a return is required for a faulty or not-as-described item, we cover the return postage.

Refunds

Approved refunds are processed to your original payment method within 5–10 business days. We'll email you once it's done - note that your bank may take a few extra days to show it.